Privacy Policy

1. Information We Collect

We collect information only when necessary to provide and improve our services.

1.1 Information You Provide Directly

• Name, email address, and contact details
• Company or organization information
• Support requests and case details
• Information shared during consultations or demos

1.2 Service Data

Depending on the services you use, we may process:

• Chat messages and conversation logs
• Voice call metadata and transcripts (if enabled by the user)
• Uploaded files or documents
• Configuration and usage settings

We do not claim ownership over your data.

2. How We Use Information

We use collected information to:

• Provide and operate our services
• Respond to inquiries and support requests
• Improve product performance and reliability
• Ensure security and prevent misuse
• Comply with legal obligations

We do not sell personal data.

3. AI & Automated Processing

Some services use AI models to generate responses or assist workflows.

Important notes:

• AI outputs are generated automatically and may not always be accurate
• AI responses should not be treated as professional, legal, or medical advice
• Users are responsible for reviewing and validating AI-generated outputs

We do not train public AI models on your private data unless explicitly stated and enabled.

4. Data Storage & Retention

• Data is stored only for as long as necessary to provide the service
• Retention periods vary based on service type and user configuration
• Users may request deletion of their data, subject to legal or operational requirements
• For BS3 Storage, data remains within the user's own environment

5. Data Sharing

We may share limited data only with:

• Cloud infrastructure providers (for hosting and operations)
• Service providers that help us operate the platform
• Legal authorities, when required by law

We do not share data for advertising purposes.

6. Security Practices

We apply reasonable technical and organizational measures to protect data, including:

• Access controls and authentication
• Secure system configurations
• Monitoring and incident response procedures

No system is completely secure, and we cannot guarantee absolute security.

7. Cookies & Analytics

We may use cookies or similar technologies to:

• Maintain sessions
• Understand usage patterns
• Improve website performance

You can control cookies through your browser settings.

8. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Request correction or deletion
• Restrict or object to certain processing

Requests can be submitted via our contact channels.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact

If you have questions about this Privacy Policy or data handling practices, you may contact us through the official Bherva website.