Utilities & Telecom

AI voice agents for outage notifications, billing inquiries, and technical support

Selira Voice AI for Utilities in Action

Outage Notification
Hi! We detected a power outage in your area affecting 2,340 customers.
When will power be restored?
Estimated restoration time is 6 PM. You'll get updates every hour.
Billing Inquiry
Why was my bill higher this month?
Your usage was higher due to temperature extremes. Let me show details.
Can you help me reduce consumption?
Yes! I'll send energy-saving tips to your email.
Plan Upgrade
I'm interested in better internet speed
Great! We have gigabit speeds available in your area. Just $20/month more.
Tell me more about the benefits
10x faster speeds, no data caps. Want me to set it up?

Utilities Capabilities

Outage Alerts

Automated outage notifications with estimated restoration times

Billing Support

Answer billing questions and help customers understand charges

Plan Upgrades

Present new plans and facilitate service upgrades seamlessly

Impact

For Utilities & Telecom

  • Reduce call center volume
  • Improve customer satisfaction
  • Increase revenue through upsells

For Customers

  • Instant outage updates
  • Better billing clarity
  • Easy service upgrades

Improve Customer Experience

Deploy AI voice agents for better service and customer satisfaction.

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