Insurance & Claims Management

AI-powered claims processing and 24/7 customer support for insurance operations

Selira Chat for Insurance in Action

Claim Initiation
I need to file a claim
I can help! What type of claim? (Medical, Auto, Property, Life)
Auto accident
When did it happen? I'll need date, location, and other party's details.
Yesterday at 3pm on Main Street
Gathering info. Claim #CA-2024-891231 created. Upload photos or documents.
Claim Status Tracking
What's the status of my claim?
Claim #CA-2024-891231: Under Review (60% complete). Adjuster will contact you within 2 days.
When will I get reimbursed?
Usually 5-7 business days after approval. Estimated approval: March 15.
Can you expedite it?
I've flagged for priority review. Notifying your adjuster. You'll hear within 24 hours.
Policy Information
What's my deductible?
Your policy #POL-2024-45789 has a $500 deductible for comprehensive coverage.
Am I covered for this claim?
Auto accidents are covered. Your claim is eligible for up to $25,000 in repairs.
Can I modify my coverage?

Insurance Capabilities

Claims Initiation & Processing

Guided claim filing process with intelligent information collection and document uploads

Real-Time Claim Tracking

Live status updates on claims, expected timelines, and next steps for faster resolution

Policy Information Access

Instant answers to coverage questions, deductibles, premiums, and policy modifications

24/7 Customer Support

Always-available support for policy inquiries, claim questions, and billing issues

Billing & Payment Support

Handles premium payments, payment arrangements, and billing inquiries automatically

Initial Claims Assessment

Screens claims for completeness and eligibility before routing to adjusters

Impact for Insurance Companies & Customers

For Insurance Companies

  • 35% faster claims processing and resolution times
  • 50% reduction in routine customer inquiries to call centers
  • Adjusters focus on complex cases and fraud detection
  • Better data collection for more accurate claim assessments
  • Faster claims processing and resolution times
  • Significant reduction in routine customer inquiries to call centers

For Customers

  • Instant answers to policy and coverage questions 24/7
  • Fast, easy claim filing without complicated processes
  • Real-time claim status updates and progress tracking
  • Faster claim resolution and faster payment processing

Optimize Insurance Operations with Selira

Join leading insurance companies using AI to improve claims processing and customer experience.

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