Retail & E-commerce

AI shopping assistants for product discovery, personalized recommendations, and order support

Selira Chat for Retail in Action

Product Discovery
I'm looking for running shoes for marathon training
I found 47 options. What's your budget and foot type?
Up to $200, flat feet
I recommend our top-rated Nike Air Zoom or ASICS Gel. Both have arch support. Would you like details?
Order Tracking
Where's my order #45832?
Your order is out for delivery today! Expected by 6pm.
Can I get a delivery time window?
Your delivery window is 2-6pm. Driver will send a text update 30 minutes before arrival.
Returns & Exchanges
I need to return my jacket, it doesn't fit right
No problem! You have 30 days. Would you like a refund or exchange?
Exchange for a larger size
Done! Return label sent to your email. New jacket ships when we receive yours.

Retail Capabilities

Smart Product Discovery

Personalized recommendations based on browsing behavior, purchase history, and preferences

Real-time Order Tracking

Instant delivery updates, tracking information, and proactive shipment notifications

Hassle-free Returns

Simple return processes, instant refund status updates, and exchange coordination

Upsell & Cross-sell

Intelligent recommendations for complementary products and relevant promotions

Size & Fit Guidance

Detailed size charts, fit reviews, and material information to reduce returns

Customer Service

24/7 support for inquiries, complaints, and loyalty program management

Impact for Retailers & Customers

For Retailers

  • Increase average order value by 25-35%
  • Reduce return rates by 15-20% through better fit guidance
  • Decrease customer service costs by 30%
  • Improve customer satisfaction scores by 20%+

For Customers

  • Find exactly what you're looking for faster
  • Get personalized product recommendations
  • Real-time order and delivery tracking
  • Hassle-free returns and exchanges

Elevate Your E-commerce with Selira

Join leading retailers delivering personalized shopping experiences.

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