SaaS & Software Support

AI chat agents for product support, feature guidance, and user onboarding

Selira Chat for SaaS in Action

Feature Discovery
How do I export reports as PDF?
That's easy! Go to Reports > Select > Export. What format?
PDF with charts
Choose visualization type, then click Export PDF. Want a demo?
Troubleshooting
Dashboard isn't loading
Let's troubleshoot. Clear cache first. Still stuck?
Yes, still loading
Try different browser or check system status. I'll escalate if needed.
Integration Help
Can I connect with Salesforce?
Yes! We support direct integration. Want setup steps?
Yes please
Sending you guide + API docs. 15 min setup typically.

SaaS Support Capabilities

Product Knowledge

Comprehensive feature documentation, best practices, and advanced techniques

Onboarding

Interactive guides, video tutorials, and personalized setup assistance

Integration Support

Step-by-step setup for third-party tools and API connection guidance

Issue Resolution

Instant troubleshooting with smart diagnostics and escalation paths

Usage Optimization

Recommendations for advanced features and workflow optimization

Expert Escalation

Seamless handoff to specialists for complex technical issues

Impact for SaaS Companies & Users

For SaaS Companies

  • Reduce support tickets by 50%+
  • Improve customer satisfaction and NPS scores
  • Decrease churn through better user enablement
  • Increase customer lifetime value by 30%

For Users

  • Get help instantly without waiting for support
  • Learn product features faster and more confidently
  • Discover advanced features matching their needs
  • Troubleshoot issues without technical expertise

Scale Support Without Scaling Costs with Selira

Join leading SaaS companies delivering exceptional AI-powered support.

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